Introduction & Scope
Tk999 pro (referred to as "we", "us", or "Platform") is an international online gaming and Sports Betting platform built specifically for users in Bangladesh. This Privacy Policy ("Policy") explains how tk999 pro collects, uses, stores, and protects your personal information.
This policy applies to the tk999 pro website, mobile app, and all associated services. By using our platform, you are considered to have accepted this Privacy Policy. If you do not agree, please refrain from using our services.
We believe every user has the right to have their data protected. tk999 pro therefore operates in alignment with international data protection standards — particularly the principles of GDPR. Earning and maintaining your trust is our highest priority.
What Data We Collect
Tk999 pro only collects information that is necessary to deliver its services properly. Below is a detailed breakdown of what types of data are collected and how:
| Data Type | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, NID number | At the Time of Registration |
| Contact Information | Email, phone number, address | During Registration & Verification |
| Financial Information | Payment methods, transaction history | During Deposit/Withdrawal |
| Technical Information | IP address, device information, browser | Automatically |
| Usage Data | Gaming history, login times, activity | While Using the Platform |
| Verification Documents | Passport, driving licence photo | During the KYC Process |
Why We Collect Data
Under tk999 pro's Privacy Policy, every piece of data we collect has a specific and legitimate purpose. We do not collect any data without reason. The primary purposes for data collection are:
- Account Creation & Management: Basic information is required to complete registration and keep your account active.
- Identity Verification (KYC): Identity verification is mandatory to prevent fraud and comply with international AML regulations.
- Financial Transaction Processing: Payment information is used to process deposits and withdrawals accurately.
- Ensuring Security: Login activity and actions are tracked to detect unauthorized access and fraud.
- Improving our services: Usage patterns are analyzed to improve and personalize your experience.
- Customer Support: Your contact information is used to resolve your issues promptly.
- Legal Obligations: Certain data is retained to meet regulatory requirements.
- Sending relevant offers: To send you promotions and bonus offers tailored to your preferences (you can opt out at any time).
Who Your Data Is Shared With
One of the most important aspects of the tk999 pro Privacy Policy is our data sharing policy. We never sell your information. However, limited data may be shared with specific parties in the following circumstances to ensure proper service operation:
- Payment Processors: To process deposits and withdrawals, necessary information is shared with payment gateways such as bKash, Nagad, and Rocket.
- Identity Verification Services: Document verification may be carried out with third-party verification services to complete the KYC process.
- Legal Authorities: We may be legally required to share information with regulatory authorities in response to court orders, investigations, or other legal obligations.
- Technology Service Providers: Cloud hosting and security providers may access limited technical data to operate the platform.
Cookies & Tracking Technologies
Tk999 pro uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience.
- Essential Cookies: These cookies are essential for maintaining your login session and ensuring the platform's core functionality. They cannot be disabled.
- Functional Cookies: These cookies are used to remember your language preference and theme settings.
- Analytics Cookies: Anonymous data is collected to understand which sections of the site are used most.
- Security Cookies: Security cookies are used to detect fraud and bots.
You can disable non-essential cookies through your browser settings, though some features may become limited as a result.
Data Protection Methods
Tk999 pro employs industry-leading technical and organizational measures to keep your data secure. The security practices we follow under our Privacy Policy are:
- SSL 256-bit Encryption: All data transmissions are secured with strong encryption.
- Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available as an additional security layer for your account.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Security Audits: A third-party team of experts regularly audits our systems.
- Restricted Access: Staff can only access the information required to perform their specific role.
- Data Center Security: Servers are housed in internationally certified secure data centers.
- Real-Time Monitoring: An automated 24/7 monitoring system instantly detects any suspicious activity.
Your Data Rights
Under the tk999 pro Privacy Policy, you have full control over your own personal data. Each of your rights is described in detail below:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data unless we are required to retain it by law.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your data in a structured, readable format.
Right to Object
You may object to your data being used for marketing or profiling purposes.
Protection of Minors' Data
Tk999 pro is a platform strictly for users aged 18 and above. We never knowingly collect data from or allow account creation by anyone under the age of 18.
- Age is verified at the time of registration and minors are not granted access.
- Age verification is mandatory as part of the KYC process.
- If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
- If you believe your child is using this platform, please contact us immediately.
Data Retention Period
Tk999 pro does not retain your data indefinitely. A specific retention period is set for each type of information:
| Data Type | Retention Period |
|---|---|
| Account Information (Active Accounts) | For the duration of active account |
| Transaction History | 5 years after account closure |
| KYC Documents | 5 years after account closure |
| Support Contact | 2 years after last contact |
| Marketing Preferences | Until consent is withdrawn |
| Technical Logs | Up to 90 days |
Once the retention period expires, data is automatically and securely deleted or fully anonymized.
Privacy Policy Updates
Tk999 pro may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- A prominent banner notice will be displayed on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our dedicated Data Protection Team is always ready to help.
- Email: support@tk999pro.app
- Live Chat: Available 24/7 through the platform
- Response Time: 24 hours for general requests, 7 business days for complex ones